Shipping policy

All deliveries' ship out time frames are adhered to except for promotional weeks where we have an influx of sales. There may be a delay in the delivery of your order after the dispatch takes place as a result of the shipper's delay which is outside our control.

UK

Only orders for which the invoice and delivery addresses are in the United Kingdom, except Channel Islands, can be processed. For UK delivery your order will be processed, then dispatched by Royal Mail and should reach you within 3 to 5 working days, aside from severe weather conditions and exceptional circumstances. 

Delivery & Non-Receipt Policy

Once an order has been marked as delivered by Royal Mail, including photographic confirmation, responsibility for the parcel transfers to the customer.

We are unable to offer refunds or replacements for items confirmed as delivered. In cases of suspected misdelivery, customers must contact Royal Mail directly using the tracking number and details provided in the shipping confirmation email by visiting the Royal Mail website on Track your Item | Royal Mail Group Ltd.

Please ensure delivery addresses are accurate and that someone is available to receive parcels where possible.